UX DESIGN MANAGER
Understanding people. Designing what matters.
I create with intention by deeply understanding complex problems through the eyes of the people living them and building real human connection through empathy and curiosity.
CAPABILITIES
UX strategy
Setting direction amid ambiguity
Design Leadership
Guiding and supporting people
User Research
Grounding decisions in users’ behavior
Stakeholder management
Aligning teams around shared evidence
UX Design
Turning research into working flows
SELECTED WORK
Single Client and Case Management System
Client and case management system built on Dynamics 365 that defines user workflows, reduces redundancy, and empowers users to focus on delivering community impact through evidence-based practices.
9000+ daily users
Agent Quoting Portal for Small Business Insurance
Streamlined small business insurance quoting platform that enables independent agents to generate accurate pricing estimates and efficiently guide clients through the underwriting process.
21 state footprint
1000 independent agencies
MY APPROACH
Start with curiosity and empathy
Research grounds every decision I make, and that means understanding all the people who may directly or indirectly interact with a product and their goals.
Form follows function
I want to fully understand the problem and its constraints. I love solving a complex problems that considers the needs of the users with restrictions due to business needs or technology.
Growth, on purpose
I care deeply about the people I lead. Part of my job is making sure they have the resources and support they need to actually grow.
Always learning
I want to understand how things work: new tools, new technologies, new methods. I’m committed to ensuring my team has access to the learnings as well.
IMPACT
6+
Industries designed for
15+
Designers mentored or managed
3
Multi-year engagements
240+
People supported in their learning goals